Enterprise Service Management
Automate Service Management with AI and expand the benefits across your enterprise.
Services work best when they are consistent, workflows are transparent, easy to access and intuitive. We engage with each service area from HR to finance to facilities to understand the specific processes, service expectations, and opportunities to automate. Our approach has delivered stronger service performance in industries where service quality directly impacts compliance, safety, and public trust.
Service delivery is most effective when employees and customers have a single, consistent way to manage their workload and get the support they need. We engage with each service area; IT, HR, facilities, maintenance, finance and procurement to understand their specific processes, challenges and opportunities to leverage AI. Alchemy’s approach has helped organisations in industries where service performance directly impacts safety, compliance, and customer trust, ensuring the technology delivers lasting value.
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ServiceNow
Using the ServiceNow Enterprise Service Management suite, we unify service channels into a single, intuitive portal. Requests are routed automatically, tracked transparently, and resolved faster. This doesn’t mean replacing every departmental system, it means connecting them so the experience is seamless. Our functional and operational background enables us to design solutions that work for both the service teams and the people using them. We implement ServiceNow AI Platform capabilities in phases, embedding them into day-to-day operations for sustainable adoption.
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SAP
Using SAP S/4HANA Public Cloud, we connect service processes across departments, standardising workflows and centralising service data. This creates faster resolution times, better visibility, and more reliable service outcomes. Our experience in operational service delivery means we know the importance of designing processes that work for the people providing the service as well as those receiving it. We introduce SAP capabilities in phases, embedding them into daily practice and supporting adoption.
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Our Mission
At Alchemy Technology Consulting, we are dedicated to providing excellence in technology consulting services and business function support. Our mission is to empower businesses to overcome complex problems and process challenges to achieve remarkable performance. We put people first, investing in a culture where our people learn, grow and lead.